| Question 1: 1) According to Blakaj et al’s 2017 work, how many of the communication related Radiation Oncology safety-related events were due to written communication errors? |
| Reference: | Blakaj A, L Wootton, Zeng J, Nyflot M, Ford EC and Spraker MB. Let’s Talk: Communication Errors in Radiation Oncology. IJROBP 99(2), 2017. |
| Choice A: | 20% |
| Choice B: | 32% |
| Choice C: | 62% |
| Choice D: | 84% |
| Question 2: According to Koesnell et al’s “Conflict Pressure Cooker” article, which standards are essential for a healthy work environment? |
| Reference: | Koesnell A, Bester P and Niesing C. Conflict Pressure Cooker: Nurse managers’ conflict management experiences in a diverse South African workplace. Health SA, 24:1128, 2019. |
| Choice A: | Staff proficient in both communication and clinical skills |
| Choice B: | Appropriate staffing |
| Choice C: | Authentic leadership that engages others |
| Choice D: | A singular point of view that all can embrace |
| Choice E: | All of the above |
| Choice F: | All except D |
| Question 3: According to Ch. 33 of “Patient Safety and Quality: An Evidence-Based Handbook for Nurses,” which statement is true? |
| Reference: | Hughes R. “Patient Safety and Quality: An Evidence-Based Handbook for Nurses.” Agency for Healthcare Research And Quality (US), Rockville (MD), 2008. |
| Choice A: | A common barrier to effective communication is hierarchies |
| Choice B: | Cultural differences can exacerbate communication problems |
| Choice C: | Effective clinical practice requires effective communication |
| Choice D: | Communication failures are the leading cause for sentinel events reported to the Joint Commission from 1995 to 2004. |
| Choice E: | e. A multidisciplinary approach to teamwork is not always desirable since each team member will focus on their role independently of the others. Interdisciplinary teamwork which pools everyone’s input into an integrated intervention is generally preferred. |
| Choice F: | All of the above |
| Question 4: Which of the following is false regarding the “modesty mandate” as described by Joan C. Williams on diversity and interrupting bias on teams? |
| Reference: | https://hbr.org/2019/11/how-the-best-bosses-interrupt-bias-on-their-teams
https://hbr.org/podcast/2020/01/a-new-way-to-combat-bias-at-work
https://www.fastcompany.com/90410561/ive-spent-20-years-studying-bias-at-work-heres-how-to-design-an-effective-diversity-training |
| Choice A: | Describes a cultural expectation of being deferential and modest (e.g., holding back thoughts, downplaying accomplishments) |
| Choice B: | Disproportionately impacts women, people of Asian descent, and first-generation professionals |
| Choice C: | Does not apply to white men. |
| Choice D: | Can be countered by actively bringing team members into discussions. |
| Choice E: | Can be countered by setting the expectation that it is acceptable to team members to advocate for themselves. |
| Question 5: What property characterizes detected errors in the healthcare teams which have more effective and open communications? |
| Reference: | Edmondsun, A. Qual Saf Health Care, 13, ii3-ii9 (2004) doi: 10.1136/qshc.2003.009597 |
| Choice A: | Lower detected error rate |
| Choice B: | Higher detected error rate |
| Choice C: | More severe errors |
| Choice D: | Less accountability for error |
| Question 6: Which statement about unconscious bias is true? |
| Reference: | Jasmine R Marcelin, Dawd S Siraj, Robert Victor, Shaila Kotadia, Yvonne A Maldonado, The Impact of Unconscious Bias in Healthcare: How to Recognize and Mitigate It, The Journal of Infectious Diseases, Volume 220, Issue Supplement_2, 15 September 2019, Pages S62–S73, |
| Choice A: | Institution-sanctioned implicit bias training is sufficient to combat unconscious bias |
| Choice B: | Unconscious bias is solely a personal problem, the individual alone must get therapy in order to change |
| Choice C: | It is not possible to alter an individual unconsciously held beliefs or biases |
| Choice D: | Combating unconscious bias requires a host of individual and organization level strategies in order to be effective |
